Privacy Policy
Information about how personal data is handled when you use this website or send a tour enquiry.
Last updated: 19 October 2026
01
Introduction
This Privacy Policy explains how Heading Northwest handles information you provide when using this website or asking about guided tours, village walks and trekking experiences in Sa Pa, Vietnam.
This policy covers enquiries made through this website and the communication channels listed on our Contact page.
02
Information We Collect
When you contact us, you may provide your full name, email address, phone or WhatsApp number, tour preferences, preferred travel dates, group size and message. Name, email and a message are required for the enquiry form; other details are optional.
Full name
Email address
Phone or WhatsApp number, when provided
Tour of interest and preferred travel dates
Number of travelers, when provided
Message or questions
Please share only information relevant to your enquiry. Do not include passport numbers, payment card details or other sensitive documents in the form.
03
How We Use Your Information
We use enquiry information to answer questions, discuss availability and tour arrangements, contact interested travelers, and organize services you request. Sending an enquiry does not confirm a booking.
The enquiry form is for communication about your request. It does not automatically subscribe you to a newsletter or advertising list.
04
Form Processing and Third-Party Services
This website is hosted by Framer. Its native form functionality processes information submitted through the enquiry form and applies platform spam protection. A receiving service connected to the form may also process that information to deliver the enquiry.
If you contact us by email, WhatsApp or Messenger, your message is also handled by the provider of that service under its own privacy terms. We use those channels to continue the conversation about your request.
05
Cookies and Analytics
Framer provides built-in website analytics to help us understand page visits and general traffic patterns. Framer describes this analytics service as cookie-free. It is separate from personal information you choose to include in an enquiry.
External services you choose to open, including social and messaging platforms, may use cookies or similar technologies under their own policies. Their settings and privacy notices explain the controls available to you.
06
Data Retention and Security
Enquiry correspondence may need to be kept while a request or booking is being handled and to meet applicable record-keeping obligations. You can contact us to ask about information held in connection with your request or to request deletion.
Please avoid sending sensitive documents through the enquiry form. No method of online transmission or storage can guarantee absolute security.
07
Your Privacy Requests
Contact us if you would like to ask about access to, correction of or deletion of information relating to you. The response may depend on applicable law, necessary identity checks and any records that must be retained.
Include enough information to identify your enquiry, but do not send identity documents unless we agree on an appropriate way to handle them.
08
Changes to This Policy
We may update this policy when the website or the services used to handle enquiries change. The date above identifies the current version.
For booking, pricing and cancellation information, read our Terms & Conditions.
09
Contact
For privacy questions, contact Heading Northwest:
You can also use the Contact page to find our direct communication channels.
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